Contact us
How to reach the MoveVid team about a video, a payment, a refund or your data.
Write to support@movevid.com. A person reads every message.
Help with a video or a payment
Write from the email on your account and include the date of the purchase or render. If you have the link to your video, include it too: it lets us find it quickly.
Refunds
Videos that fail return their credits automatically. Our Refund Policy explains how it works and how long cash refunds take to appear.
Privacy and data requests
To ask what data we hold, or to have your photos, videos or account deleted, email us from the address on your account. Our Privacy Policy has the details.